Shipping policy
FREE SHIPPING ON ALL KNIVES
Free shipping applies to domestic orders shipped within the United States.
Add knives(s) to your cart, and shipping is automatically free.
This offer may change at any time.
Excludes international and expedited orders.
Other Free Shipping Promotion may change and be announced from time to tim.
WHAT DOES SHIPPING COST?
Shipping cost is based on weight, location, and the type of shipping. Customers placing international orders are responsible for any additional taxes and duty fees that result from their shipment.
To get an accurate shipping quote, proceed through the checkout process and enter your shipping address.
WHEN CAN I EXPECT MY ORDER?
Fulfillment and shipping times depend on the items you ordered (whether stock, custom, or apparel) and your location. As a small business, we wear a lot of hats, but we strive to get orders out the door as quickly as possible. Once processed, delivery times depend on the shipping method chosen at checkout.
During checkout, our website lists the estimated number of days in transit for each shipping service based on your address. While most cases align with these estimates, they are not guaranteed.
CAN I EXPEDITE MY ORDER?
Depending on the size and nature of your order, it may be possible to expedite it for an additional fee. Please inquire at contact@charcoalandbbq.com to discuss your needs.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping through DHL. Transit time for international orders varies based on the destination and shipping method selected. Customers are responsible for any applicable duties and tariffs related to their shipments. Charcoal and BBQ does not cover these expenses, which are not included in the item price.
HOW DO I KNOW IF MY ORDER HAS SHIPPED? CAN I TRACK IT?
You’ll receive an automated email with tracking information once your order ships.
HOW CAN I MAKE SURE MY PURCHASES ARRIVE AT MY LOCATION?
Please double-check your address before submitting your order. If products are returned due to an incorrect address, you will be charged for re-shipment. If tracking indicates your order has arrived but you have not received it, please contact the shipping provider for more information.
WHAT HAPPENS IF MY PURCHASE IS LOST, STOLEN, OR DAMAGED IN TRANSIT?
Charcoal and BBQ is not responsible or liable for a package once it has shipped from our facility. For assistance, please contact the shipping provider directly.
